http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/ Evidence of the effects of Strategic Service-Delivery Partnerships. en Copyright © 1998-2008 European Services Strategy Unit 2005-04-26T11:50:47Z European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland. Dexter Whitfield outsourcing, partnerships, back-office services, ICT, PPP, PFI, affordability, refinancing, democratic accountability, risk, public sector, reconfiguring services, public services, best value, privatisation, value for money, public investment, procurement, facilities management, in-house services, two-tier workforce, public assets, corporate welfare, public goods, transaction costs, public sector comparator, public private partnerships, private finance, private finance initiative, SSP, strategic service delivery partnership, daily 1 2001-04-13T12:00Z http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/ppp-briefing-strategic-service-delivery-partne/ This 20-page Briefing, commissioned by Northumberland, Durham and Northamptonshire UNISON branches, is a summary for elected members, staff and service users of the current evidence against SSPs and outsourcing of shared services projects. It covers finance, savings and investment; accountability and transparency of JVCs; performance; risks levels; employment and job creation; and in-house capability to transform services. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2008-07-23T11:44:01Z Public Private Partnerships, Strategic Service-delivery Partnerships, SSPs, PPPs, outsourcing, shared services, employment impacts, two-tier workforce, joint venture company, ICT contract failures, procurement, commissioning, Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/strategic-partnership-in-crisis-bedfordshire/ Bedfordshire County Council agreed a £267m Strategic Service-Delivery Partnership with HBS Business Services Group in June 2001 and transferred 550 staff to HBS. Bedfordshire UNISON commissioned the Centre for Public Services to undertake an evaluation of the Strategic Partnership. The study revealed that the partnership was in crisis and had failed to deliver many of the contractual commitments. The report – Strategic Partnership in Crisis – was published in April 2005 and highlighted how the strategic partnership was not delivering improved services or new jobs. See the following review of the report: Public service union UNISON has called on Bedfordshire County Council to terminate a £260 million business process outsourcing contract after publishing a dossier of evidence to support their case. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2008-03-28T20:22:23Z outsourcing, partnerships, back-office services, ICT, PPP, PFI, affordability, refinancing, democratic accountability, risk, public sector, reconfiguring services, public services, best value, privatisation, value for money, public investment, procurement, facilities management, in-house services, two-tier workforce, public assets, corporate welfare, public goods, transaction costs, public sector comparator, public private partnerships, private finance, private finance initiative, SSP, strategic service deliver Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/itrs-retained-in-house-newcastle-city-counci/ The City Council decided not to proceed with a Strategic Partnership for ICT and related services following a procurement process and to undertake the work in-house. No Corporate Takeover of Council Services is by Newcastle's UNISON's ITRS Evaluation Team assisted by the Centre for Public Services. Part 1: In-House Capacity for Change Management – makes the case for an in-house solution. Part 2: BT Performance – describes the company's strategic blunders, outsourcing and investment record in the North East region. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2008-03-28T20:19:45Z outsourcing, partnerships, back-office services, ICT, PPP, PFI, affordability, refinancing, democratic accountability, risk, public sector, reconfiguring services, public services, best value, privatisation, value for money, public investment, procurement, facilities management, in-house services, two-tier workforce, public assets, corporate welfare, public goods, transaction costs, public sector comparator, public private partnerships, private finance, private finance initiative, SSP, strategic service delivery partnership, Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/southwest-one-lessons-and-new-agenda-for-publi/ Somerset County Council and Taunton Deane District Council signed a £400m Strategic Service-delivery Partnership contract with IBM in September 2007. The Joint Venture Company, Southwest One, is the first SSP to have a framework agreement to enable other local authorities and public bodies to obtain services bypassing the procurement process. It is also the first to potentially include a Police Authority as a partner (Avon and Somerset Police Authority negotiating to join the partnership) and the first to combine secondment with a 10-year assurance to staff in the founding authorities. This report exposes the unprecedented use of commercial confidentiality in the procurement process, identifies effective ways for UNISON to respond to the new agenda and ensure a good industrial relations framework in Southwest One. It also proposes regional and national public policy changes to improve the accountability and transparency of options appraisal and procurement processes. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2008-03-28T09:30:39Z IBM, procurement, commissioning, democratic accountability, shared services, PPP, SSP, marketisation, public interest, freedom of information, commercial confidentiality, secondment of staff, staff secondment, framework agreement, IBM, Mouchel Parkman, HBS, contract culture, contract governance, contract management, community engagement, impact assessment, Dexter Whitfield, scrutiny failure, democratic defiicit, joint venture company, options appraisal, Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/ppp-database/ A Database of Strategic Service-Delivery Partnerships for local authority ICT, corporate and technical services in Britain. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2008-03-28T09:23:38Z PPP, public private partnerships, strategic service-delivery partnerships, private sector market share, SSP, employment model, regional distribution, ICT, corporate services, local authorities, private contractors, procurement, Capita, Mouchel Parkman, IBM, Liberata, Capgemini, HBS, Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/public-private-partnerships-confidential-resea/ A highly critical assessment of the Audit Commission’s recent report, For Better, For Worse, on Strategic Service-delivery Partnerships. It finds ten fundamental flaws ranging from inadequate methodology, no evidence base, employment issues ignored, no audit of private sector investment and no comparison of an alternative in-house approach. The Commission’s claim that the information on which its findings are based is “commercially confidential” makes a mockery of transparency, performance management, democratic accountability and community engagement. The second section of the report uses quotes from the Audit Commission report to highlight the shortcomings in more detail. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2008-01-30T09:53:24Z SP, PPP, Strategic Service-delivery Partnership, public private partnership, outsourcing, procurement, ICT, managed services companies, employment model, value for money, commercial confidentiality, regional business centre, public sector capability, democratic accountability, public sector comparator, contract management, Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/somerset-isis-or-crisis-an-assessment-of-the-p/ The report is critical of: * the unprecedented degree of secrecy in a public sector project. * the continual overuse of commercial confidentiality by the ISiS project team. * the lack of public consultation and public debate. * the lack of rigorous scrutiny of the project, to ensure the protection of public services and allay public concerns. The report raises major questions about the way the ISiS project has been managed; the absence of any form of public impact assessment of the project; and the adequacy of the proposed retained client structure and governance arrangements. It was commissioned by Somerset County and Taunton Deane DC UNISON branches. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2007-08-23T12:48:58Z SSP, outsourcing, PPP, strategic service-delivery partnership, ICT, shared services, privatisation, council services, customer access, IBM, HBS, job creation, Copyright © 1998-2008 European Services Strategy Unit http://www.european-services-strategy.org.uk/outsourcing-library/strategic-partnerships/social-and-economic-audit-oldham-strategic-ser/ Assesses Oldham's planned Strategic Service Delivery Partnership and shows that the project falls well short of the targets and claims made for community cohesion, regeneration and job creation. Copyright © 1998-2008 European Services Strategy Unit en Dexter Whitfield 2007-01-24T16:39:45Z SSP, SSDP, partnership, HBS, strategic partnership, ICT, community cohesion, outsourcing, joint venture company, Oldham, Rochdale. Copyright © 1998-2008 European Services Strategy Unit