en English What Frontline Staff Say about Strategic Service-Delivery Partnerships European Services Strategy Unit : Outsourcing/PPP Library : Employment Impacts :What Frontline Staff Say about Strategic Service-Delivery Partnerships Strategic Service Delivery Partnerships (SSPs) have been heralded as having the potential to revolutionise service delivery and playing a key role in the government’s modernisation agenda of reform for public services. This report examines these claims, testing them against evidence gathered from frontline staff whose employment had passed into the hands of the private sector in five of the earliest SSPs- involving Blackburn and Darwen Council, Lincolnshire County Council, Liverpool City Council, Middlesbrough Borough Council, and London Borough of Southwark. It finds damning evidence of lower job security and satisfaction, less career development and training opportunities, decreased service quality and the absence of consultation over decisions affecting the workforce. Dexter Whitfield European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland. PPPs Public Private Partnerships SSPs Blackburn Liverpool Middlesbrough Lincolnshire Southwark job satisfaction staff participation private contractors outsourcing BT Atkins HBS Capita trade union organisation Community OrganisationsGovernment BodiesTrade Unions Employment Impacts XHTML™ 1.0 The Extensible HyperText Markup Language (Second Edition) Level Double-A Conformance to Web Content Accessibility Guidelines 1.0 Cascading Style Sheets, level 2 Copyright © 1998-2012 European Services Strategy Unit text/html HTML 2008-03-28T17:52:31Z Created 2008-03-28T17:52:35Z Modified