en English Cardiff Council’s Transformation Strategy: An assessment and the case for a new approach to Public Service Reform European Services Strategy Unit : Publications : ESSU Reports for public bodies, trade unions and community organisations : Strategic Service-delivery Partnerships :Cardiff Council’s Transformation Strategy: An assessment and the case for a new approach to Public Service Reform Examines Cardiff Council’s transformation ‘insourcing’ strategy consisting of four major strategic partnerships with the private sector. The assessment, commissioned by Cardiff UNISON, examines service driven verses ‘customer centric service delivery’, the lack of citizen and community involvement and the problems of top-down budget dominated transformation. It proposes an alternative transformation strategy that is substantive and sustainable, protects and improves the quality of service, achieves a better balance between transformational change and budget objectives, involves staff and trade unions in the transformation process and protects the quality of employment. Dexter Whitfield European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland. public service reform modernisation insourcing transformation Community OrganisationsGovernment BodiesTrade Unions Strategic Service-delivery Partnerships Cardiff Council's Transformation Strategy link to report XHTML™ 1.0 The Extensible HyperText Markup Language (Second Edition) Level Double-A Conformance to Web Content Accessibility Guidelines 1.0 Cascading Style Sheets, level 2 Copyright © 1998-2012 European Services Strategy Unit text/html HTML 2010-02-01T09:41:44Z Created 2010-02-01T09:46:20Z Modified