http://www.european-services-strategy.org.uk/publications/public-bodies/strategic-service-delivery-partnerships/no-corporate-takeover-of-council-services/ Newcastle City Council Part 1 makes the case for in-house capacity for change management, explaining how services could be reconfigured, how this could be financed and how corporate objectives could be achieved. Part 2 explains BT's performance – its strategic blunders, outsourcing, cuts and closures (June 2002). en Copyright © 1998-2012 European Services Strategy Unit 2003-11-28T15:41:25Z European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland. Chris Croome in-house bids, SSP, strategic service-delivery partnership, change management, trade union strategy, 2001-04-13T12:00Z 1 daily