Monitoring Public Services (PSP3)

This handbook is an essential practical guide to moniroting council services under enforced competetion

Contents:

1. The practice and policies of monitoring
2. The need for monitoring
3. Lessons for improvement
4. Differential monitoring costs
5. Monitoring and quality control plans
6. User and trade union role in monitoring
7. Appendices:
   • Example Trade Union Questionnaire
   • List of local authorities and trade unions who supplied information

September 1991.