User/Employee Involvement in Best Value, PFI and Partnerships (PSP7)

A handbook for local authorities, health and other public bodies, user and community organisations, and trade unions.

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Contents:

1. Policy Changes affecting user/employee involvement.
2. Defining the user/employee relationship.
3. User/employee involvement in Best Value.
4. User/employee involvement in assessing Best Value and continuous improvement.
5. User/employee involvement in PFI projects.
6. Developing a participative and responsive organisation.
7. Trade unions and user organisations working together.
8. Equal opportunities and social justice best practice.
9. User involvement and participation techniques.
10. User/employee involvement in specific services.
11. Training, resources and capacity building.
12. Conclusion.
13. Appendix: Definition of quality: A public service quality framework.

Email or telephone us to purchase this publication.

Price:

• Local authorities and public bodies: £25
• Trade unions, community organisations and individuals: £15
• Post and packaging: £2

April 1998 ISBN: 1 897692 08 0