Frontline Involvement: Good practice guidelines on employee and trade union participation in Best Value

Guidelines for frontline involvement; corporate policies; summary of Working Together for Best Value research; involvement of frontline employees; commitment to quality employment, equity, sustainability and directly provided services; employees and unions involved throughout the Best Value process; re-organising in-house services; examining market testing options; local agreements; advice and support; technical and quality assessment, April 2001.

A Model for User/Employee Involvement in Best Value had earlier been developed by the Centre for Public Services as part of Public Service Practice  No. 7 (1998 out of print) but a summary of the model is enclosed below.

A Best Value Code for Quality Employment (Part 5 of the Best Value Implementation Handbook) provides a framework dealing with re-deployment, new technology, training and equalities.