Frontline Involvement

A good practice guide to employee and trade union participation in Best Value.

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Contents:

1. Guidelines for frontline involvement.
2. Corporate policies.
3. Summary of Working Together for Best Value.
4. Involvement of frontline employees.
5. Commitment to quality employment, equity, sustainability and directly provided services.
6. Employees and unions involved throughout the Best Value process.
7. Re-organising in-house services.
8. Examining market testing options.
9. Local agreements.
10. Advice and support.
11. Technical and quality assessment.

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Price:

• £8 including packaging and postage

April 2001 ISBN: 1 897692 11 0