The report raises major questions about the way the ISiS project has been managed; the absence of any form of public impact assessment of the project; and the adequacy of the proposed retained client structure and governance arrangements. It was commissioned by Somerset County and Taunton Deane DC UNISON branches. The report is critical of the unprecedented degree of secrecy in a public sector project; the continual overuse of commercial confidentiality by the ISiS project team; the lack of public consultation and public debate; and
the lack of rigorous scrutiny of the project, to ensure the protection of public services and allay public concerns.