A demand to terminate Barnet Council’s Capita Contracts and Redesign the Council has been made by Barnet UNISON.
Barnet Council plans to carry out a review of three options – either to maintain the status quo, return some services in-house or to terminate both the back-office services and regeneration contracts and return to in-house provision. However, the Branch are convinced that Capita’s contract performance failures warrant immediate termination of both contracts which makes a review pointless. This should be accompanied by a redesign of the Council to integrate services and abolish commissioning; service planning with users and staff participation; social, economic, equality, environmental impact assessment and rebuilding the capability and capacity of the Council.
Further Internal Audit evidence is provided of Capita’s continuing poor performance and its failure to fully implement the Adult Social Care IT system which now has to be replaced.
See earlier report in 2018 on How the London Borough of Barnet was stopped from becoming the capital of outsourcing and privatisation.