A companion study of shared services in Australia by the Australian Institute for Social Research for the Public Service Association of South Australia. It draws out the lessons learnt by state government shared services programmes.

The European Services Strategy Unit has published a new study ‘Shared Services in Britain’ commissioned by the Australian Institute for Social Research and the Public Service Association. This comprehensive report examines various models and examples of public sector shared services, costs and benefits, employment impacts, governance and transparency and the long-term implications of shared services…

A strategic approach to developing shared services projects based on a progressive approach, principles for shared services, a public sector shared services strategy, democratic governance and accountability, an evidence-based methodology, quality jobs and comprehensive appraisal criteria and impact assessment. (May 2007)