The Council will return to in-house in March 2011 when the Mouchel contract expires. A comprehensive service review identified potential opportunities for efficiencies and cost savings. The review focused on how improvements could be achieved in service quality, cost and customer satisfaction. A cost/benefit analysis concluded that the restructuring proposals “will generate an overall gross…

A strategic service delivery partnership contract for property, finance, highways, human resources and pension administration with Capita has not been renewed. Over 600 staff staff transferred to Capita in February 2001. The Council agreed to a mixture of in-house provision, shared services and joint provision with other authorities.

The Council believes that it is in the council’s and tenants’ best interests (subject to the consultation process with tenants and leaseholders) to take the service back into the council. This will enable savings to be made by eliminating the cost of governance of the ALMO and further improvements to services by closer alignment to…

In June 2010 Cabinet agreed to instruct officers to: 1. Stop the procurement of the Integrated Housing Services Contracts, which had been previously authorised by Cabinet on 12th January 2010, with immediate effect. 2. Carry out a tenant consultation under section 105 of the Housing Act 1985 and also to consult leaseholders including a ‘Test…

The Council voted to close its 7,500-home ALMO and bring the services back in-house in January 2010, pending consultation with tenants. Copy of report to January 2010 Cabinet plus an options appraisal.